Support
Need help with Garnet Lane? Email us at support@garnetlane.com and we'll get back to you as soon as possible.
Frequently asked questions
How do I get access to Garnet Lane?
Garnet Lane is currently invite-only for residents at participating properties. If your building uses Garnet Lane, contact your property manager or leasing office to request an invitation.
How do I add funds to my wallet?
Open the app and go to the Wallet tab. Tap "Add funds," enter a payment amount, and complete the card payment. Funds are available immediately.
The machine didn't start after I paid. What do I do?
First, confirm the vend completed in your transaction history. If the balance was deducted but the machine didn't activate, try staying close to the machine and tapping vend again — Bluetooth range matters. If the problem persists, email support@garnetlane.com with your account email and the machine name; we'll investigate and issue a refund if warranted.
Can I get a refund?
Wallet top-ups are generally non-refundable once funds have been added. If a vend failed and your balance was charged, contact us and we'll make it right. Email support@garnetlane.com with details.
Bluetooth isn't working. How do I fix it?
Make sure Bluetooth is enabled in your device settings and that you've granted the app Bluetooth permission. Stand within a few feet of the machine and try again. If you see a permission prompt, tap Allow.
How do I delete my account?
Email support@garnetlane.com from the address on your account and request deletion. We'll remove your data in accordance with our Privacy Policy.
Still need help?
Our support team is available by email. Include your account email address and a description of the issue so we can help you faster.
Email support